Effective Date: November 10, 2024
Thank you for shopping with Kiddo Drawing. We strive to provide our customers with high-quality digital products, including eBooks and digital downloads. Due to the nature of our products, please carefully read our refund policy outlined below.
1. No Refunds on Digital Products
All sales of eBooks and other digital content on Kiddo Drawing are final and non-refundable. Once a digital product has been purchased and delivered (i.e., made available for download), we cannot offer refunds or exchanges.
2. Exceptions and Special Conditions
While we do not generally issue refunds, we understand that exceptional circumstances can occur. We may consider refunds in the following limited situations:
- Defective or Corrupted File: If you encounter a technical issue, such as a corrupted or unreadable file, please contact us within [insert number] days of purchase with detailed information about the issue, including any error messages received.
- Duplicate Purchase: If you accidentally purchase the same digital product more than once, please reach out to us with proof of both transactions.
Refund requests made under these circumstances are at the sole discretion of Kiddo Drawing.
3. Refund Request Process
To request a refund under the specific exceptions outlined above, please follow these steps:
- Contact Us: Send an email to info@kiddodrawing.com with “Refund Request” in the subject line.
- Provide Details: Include the following information in your email:
- Your full name and email address used for the purchase.
- The order confirmation number.
- A detailed description of the issue or reason for the refund request.
- Supporting evidence (e.g., screenshots of the issue, proof of duplicate purchase).
- Review Period: Our support team will review your request and respond within [insert number] business days. Please note that approval of refund requests is at our sole discretion.
4. Contact Information
If you have any questions or need assistance with your order, you can reach us at:
Email: info@kiddodrawing.com
Address: [Insert Physical Address if applicable, if not applicable, remove this line]
By purchasing from Kiddo Drawing, you acknowledge and agree to this Refund Policy.